OPEX| Hotel Management System
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  • Opex Hizmet Kalitesi
    Add Another Star
    To Your Hotel !
  • Opex Müşteri Memnuniyeti
    Increase
    Guest
    Satisfaction !
  • Opex Operasyon
    Don’t Lose
    Any
    More Time !

Unlock your potential and step into the future with OPEX.

Opex provides hotels with a streamlined system to enable operational excellence in all aspects of task management, customer relationship management and technical services. Manage operations effectively with the web-based back office system as well as a convenient and efficient mobile app for staff and guests.

With this interactive software, staff can instantly communicate with one another via the mobile app, enabling them to easily manage their tasks, monitor guest requests and feedback, as well as report any issues. OPEX ensures flawless communication and a smooth running of operations by integrating Housekeeping, CRM, Technical Services and all other departments. All daily, periodic and important tasks can be automated by the mobile app as well as the web-based back office, with notifications and reminders to prompt staff. Management is easily able to allocate, track and respond to tasks, as well as escalate and monitor staff responses with the automated alert system.

Optimise your customer relationships with the OPEX guest portal by receiving feedback from surveys, customer comments and issues instantly. By allowing you to respond and interact with guests immediately, OPEX ensures that all guest services are streamlined and guest satisfaction is maximised. Along with giving feedback and inputting their details, Guests can also access a range of services from the app, including room service, restaurant reservations and reporting faults, which can be automatically sent to the correct department with the integrated interactive system.

Contact us for more information or to request a demo.

Take control of your tasks...

AUTHORISATION

Authorise tasks which require management approval.

QUALITY CONTROL

Create and monitor check lists for certain tasks which require quality control.

NOTIFICATION SYSTEM

Manage priorty tasks and requests with reminders, notifications and alert systems.

FLEXIBLE AND BESPOKE SYSTEM

Flexible structure allows OPEX to adapt to suit your and your guest's requirements.

ONLINE ROOMRACK

Update and manage your room statuses with the mobile app.

MINIBAR SERVICES

Monitor mini bar replenishment requests and process customer orders and bills.

ROOM ISSUES

View reported room issues and check status of pending issues.

LOST AND FOUND

Track and report lost and found items, upload and view images and detailed information.

Opex Roomrack

Boost sales and build lasting relationships...

SURVEYS AND COMMENTS

Receive and compile feedback from surveys, comments and complaints across all channels.

SALES MANAGEMENT

Follow up leads and maximise marketing and sales potential.

LOYALTY MANAGEMENT

Guests can earn and spend points with the loyalty management system.

FLEXIBLE REPORTS

Collect and compile all guest's data to produce customised reports.


GUEST PORTAL

Build and maintain strong communication with guests and recieve instant feedback. Receive guest's requests and respond instantly with the convenient OPEX mobile app.

SURVEYS / COMMENTS

Guests can leave instant feedback and report any issues or faults.

RESTAURANT RESERVATIONS

Guests can make and amend reservations using their own devices.

ACTIVITIES AND CAMPAIGNS

Send up-to-date information about daily activites, events and offers directly to guests.

REQUESTS AND OTHER SERVICES

Order room service, book tours, transfers and rental cars without hassle.

More Information..

Online Register

Guests can fill in their check-in details on their smart phones prior to arrival and start their holiday without any delay.

Reach the new generation

Guests can easily access their reservation directly on their mobile app, fill in their register card and send instantly.

No need to wait

Guests can avoid quequing to check in by easily filling in their online register on the tablets you provided in the property

Focus on Guest Satisfaction

Guests can inform the property about their request, special circumstances or just their arrival time over the App or Online Registery Card. As quick as 1 minute Opex will automatically create the necessary tasks.

Communicate with your guests

Online Register enables guests to communicate and share their details with the property directly.